Contra Costa Sheriff, CA
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CUSTODY SERVICES BUREAU PUBLIC REQUEST/COMPLAINT PROCEDURE:
- This Americans with Disabilities (ADA) request/complaint procedure for public areas is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a request/complaint based on a disability in the provision of services, activities, programs, or benefits by the Contra Costa County Office of the Sheriff’s Custody Services Bureau.
- The request/complaint should be in writing and contain information about the request/complaint, such as name, address, phone number of requestor/complainant and the location, date, and description of the issue. Alternative means of filing a request/complaint, such as personal interviews or a tape recording of the complaint, will be made available to accommodate persons with disabilities upon request.
- The request/complaint should be submitted by the requestor/complainant or his/her designee within 14 days to:
ADA Coordinator
Contra Costa County Office of the Sheriff
1000 Ward Street
Martinez, CA 94553
Office: (925) 335-4650
- The ADA Coordinator will investigate the matter and, within 45 calendar days after receipt of the request/complaint, will respond in writing and, where appropriate, in a format accessible to the requestor/complainant, such as large print, braille, or audio tape. The response will explain the position of the Contra Costa County Office of the Sheriff and offer options, if any, for a substantive resolution of the request/complaint.
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If the requestor/complainant does not believe the response by the ADA Coordinator satisfactorily resolves the issue, the requestor/complainant or his/her designee may appeal the decision to the Custody Division Commander.
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The Custody Division Commander will conduct an investigation into the appeal and, within 45 calendar days after receipt of the appeal, respond in writing and, where appropriate, in a format accessible to the requestor/complainant, with a final resolution of the request/complaint.
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Requests/complaints by in-custody individuals should be submitted using the ADA Inmate Grievance form or an Inmate Request Slip which is located on every housing unit at every facility.